Real day-to-day benefits for your customers

Dialoca makes relations with your business easier, faster and better. Traditional voice solutions impose limited, tedious criteria when guiding your customer.

With Dialoca, your customer is free to express his request with his own wordings and enunciation... naturally and intuitively! Intelligent speech analysis leads your customer straight to what she wants: an answer, a reservation, a purchase or a service.
It's up to your customer!


Benefits for your business

Dialoca lets you directly optimize the costs of customer relations management. By integrating the Dialoca solution, you'll prevent switchboard and call center overload, voice-box complications, and the isolation of your sales or technical staff. You'll offer a unique service that can be used to place orders smoothly and intuitively, to access the right information quickly and to answer a real need, whatever it may be. You'll directly meet your customers' or traveling employees' needs for comfort, availability and user-friendliness, while optimizing your customer relations management costs.


Learn about concrete applications for your business

Dialoca addresses the corporate market in two ways:

> Products: Packages - "best practices in a box" - with easy, quick setup and operation. 

Dialoca Directory: Automating telephone reception in your company

> Solutions: Follow-up by consulting and integration services is needed.

Dialoca Call Center: Partial automation of Call Centers
Dialoca IVR: Developing new services for Interactive Voice Servers
Dialoca Web: Voice access to Web sites
Dialoca Mobility: Voice interactivity with company information for traveling employees.

Business cases

Expectations
Reduce the number of lost calls (especially at peak times and during absences), without increasing the number of receptionists.
The solution
The three receptionists are aided by a 4-channel automaton.
Examples of types of requests
"Give me Radiology," "I'd like to speak with Dr. Remoret"
The benefit
Improved telephone reception with constant human resources.

Expectations
Reduce the number of lost calls at peak times.
The solution
If the call center is overloaded, a 30-channel automaton handles 40% of calls on standby.
Example of types of requests
"I'd like to order the Dimitri bracelet"
The benefit
Improved service quality.




Expectations
Reduce the cost of tracking orders.
The solution
A front-end automaton handles order tracking, which is 40% of flow.
Example of types of requests
"What's the status on my order?"
The benefit
Higher added value for teleconsultants and lower level at peak times.

Expectations
To offer "favorite" deals in freeform expression.
The solution
An automaton handles the service.
Example of types of requests
"I'd like to get away next week"
The benefit
Increased turnover.

Crédit Lyonnais' online stock exchange

Expectations
To have voice access to the Internet site while keeping the site's functionalities (portfolio consultation, securities values, order placement).
The solution
An automaton handles calls.
Examples of types of requests
"I'd like to find out the price of Crédit Lyonnais stock," "What's the status of my portfolio?"
The benefit
Customer loyalty and new business.

Expectations
To let their traveling employees access meeting-room reservations and travel tickets, 24 hours a day, from anywhere.
The solution
An automaton handles the calls.
Examples of types of requests
"I'd like to reserve a room next Tuesday," "I need a Paris-Bordeaux ticket for tomorrow morning."
The benefit
Make work easier for traveling employees and ease the Help Desk's load.




Expectations
Provide real-time tracking of a customer-service fleet's service calls.
The solution
An automaton handles the calls.
Examples of types of requests
"I finished troubleshooting for customer Z," "Who's my next call?"
The benefit
Optimizing service calls and informing customers.




Expectations
Providing real-time migration of quantitative and qualitative information in an ad campaign.
The solution
An automaton handles the calls.
Examples of types of requests
"Goal 80% reached," "Good product image"
The benefit
To revitalize and steer a campaign in real time.